One spring (rear drivers side) was broken" "Needed to replace the rear springs and shocks. "Front torsion bar rubber anchors failed and had to be replaced" "Struts were broken and one yoke also broken" "this is the second explorer (same year) shocks and struts every 2 years. "Vehicle has relatively low miles and the struts are leaking" "Front struts started leaking and had to be replaced. "On the advice of my Ford dealer I had worn struts replaced" (2002 Ford Explorer Eddie Bauer 4.0-L V6) replaced both baljonts and correponding parts" "Ball joint broke loose from upper plate causing wheel to tilt inward about 10 degrees. "2nd time had to replace the front ball joints during life of car" This is second time some had to be replaced" Shop replaced it with a ball joint that you can add grease to." "Boot around ball joint cracked, causing grease to leak out. An X indicates that the vehicle was not manufactured for a specific year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year.
Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles.
Based on this data and further analysis, we predict reliability for the latest year. Extra weight is given to the more serious areas such as major engine or transmission problems. The results are presented relative to the average model that year. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey.